FAQ

1. How long does it take to process my order?
Orders are processed within 1–3 days (Monday–Friday) and shipping takes 5–9 days (Monday–Friday). The total delivery time is usually 6–12 working days. For details, please see our shipping policy page.

2. Can I cancel my order?
Cancellation is only possible before the order has been processed. After that, cancellation is not possible. For more information, see our returns and refunds policy.

3. How can I return a product?
Products can be returned within 30 days of receipt. The product must be unused, in its original packaging and with tags attached. To initiate a return, please contact us at support@olivoir.com . Detailed information is available in our Returns and Refunds Policy.

4. What payment methods are available?
For more details, please visit payment methods.

5. Can I track my shipment?
Yes, after shipment, you will receive an email with a tracking number. With this number, you can monitor the delivery status in real time. For details, please see shipping policy.